General conditions of Sale

1. General provisions
The user navigating in this area accesses Mercury Produzione Srl ( Browsing and transmitting a purchase order on the site implies acceptance of the Data Protection Conditions and Policies adopted by the site itself indicated therein.
These General Conditions of Sale apply to the sale of goods and the supply of services with exclusive reference to purchases made on the Mercury Produzione Srl website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by:

Company: Mercury Produzione Srl
Headquarters: Via Flaminia Nord km 191,200
Gualdo Tadino (PG)

Registered in the REA number: PG-271630

Before accessing the products and services provided by the site, the user is required to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Mercury Produzione Srl reserves the right to modify unilaterally and without notice.
It is possible to use the site and therefore access products and services provided by the same and purchase these in the following languages:

2. Object
These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for goods and services on Mercury Produzione Srl and do not, however, govern the supply of services or the sale of products by individuals other than the seller who are present on the same site through links, banners or other hypertext links.
Before submitting orders and purchasing products and services from different subjects, we suggest checking their conditions of sale.

3. Conclusion of the contract
To conclude the purchase contract, it will be necessary to fill in the form: ORDER in electronic format and send it following the relative instructions.
It contains the reference to the General Conditions of Sale, the information on each service and / or product purchased and the relative price, the means of payment that can be used, the delivery methods of the products purchased and the related shipping and delivery costs. , a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products. The seller is not responsible for any inadequacy of the graphic representations of products shown if due to technical reasons, since the representations are merely illustrative.
Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives ORDER, after checking the correctness of the data contained therein.
The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the button: I CONFIRM MY ORDER at the end of the guided procedure, or with the receipt of the confirmation
Once the contract is concluded, the seller takes charge of the order for its fulfillment.

4. Registered users
In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his / her personal data correctly and truthfully.
The confirmation must be communicated within a maximum of 10 days, after which, in the absence of confirmation, Mercury Produzione Srl will be released from any commitment towards the user.
The confirmation will in any case release Mercury Produzione Srl from any responsibility regarding the data provided by the user. The user undertakes to promptly inform Mercury Produzione Srl of any variation of their data at any time communicated.
If the user then communicates incorrect or incomplete data or even if there is a dispute by the interested parties about the payments made, Mercury Produzione Srl will have the right not to activate or to suspend the service until the relative deficiencies are remedied.
On the occasion of the first request for activation of a profile by the user, the same must indicate the username and password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identifying the user that the acts performed through this access will be attributed to him and will have binding effect on him.
The user undertakes to maintain the confidentiality of his access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.

5. Availability of products
Product availability refers to actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.
Even after sending
of emailsorder confirmation cases of partial or total unavailability of the goods may occur. In this case, the order will be automatically corrected with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.
If the buyer requests the cancellation of the order, by terminating the contract, Mercury Produzione Srl will refund the amount paid within 10 days from the moment when Mercury Produzione Srl became aware of the buyer's decision to terminate the contract.

6. Offered services
Mercury Produzione Srl will be able to offer its services on trial for the duration and in the manner provided for on Mercury Produzione Srl. Depending on the services offered and at its discretion when purchasing the services on trial, they will be requested or not and the card data credit as a means of payment for services upon expiry of the test.
At the end of the 10-day trial period, the service or good will be considered purchased unless you rethink before the trial period expires.
In this case, Mercury Produzione Srl will proceed, at the end of the trial period, to charge the amount foreseen for the purchase of the service / asset on the credit card.
For cases where, however, Mercury Produzione Srl did not request credit card data at the time of the trial purchase, the supply of the service will cease at the end of the trial period. It is understood that in the event of a trial purchase of the services, the Customer must always and in any case comply with the conditions set out in these conditions for the individual services.

7. Products offered
Mercury Produzione Srl markets:
Electromedical equipment; endoscopes; accessories; spare parts; semi-finished products.

8. Methods of payment and prices
The price will be the one indicated from time to time on the site, except where there is an obvious error.
In the event of an error, Mercury Produzione Srl will notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or cancellation. In any case, there will be no obligation for Mercury Produzione Srl to supply what is sold at the lower price erroneously indicated.
The site prices do not include VAT, do not include shipping costs. Prices can change at any time. The changes do not affect orders for which order confirmation has already been sent.
Once selected both will be added to the cart. it will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The details of the order can be changed before payment.
Payment can be made by: Paypal, bank transfer or credit card.

9. Delivery
Mercury Produzione Srl carries out shipments in the following geographical areas: World.
Delivery takes place as from ORDER by the date indicated in the same, if no delivery date is specified, within the deadline estimated at the time of selecting the delivery method and, in any case, within the maximum term of 90 days from the date of confirmation.
If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to arrange a new delivery.
If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.
If the delivery cannot take place for reasons beyond our control after 90 days from the date the order is available for delivery, we will assume that we intend to terminate the contract.
As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered. without undue delay and, in any case, within 14 days from the date of termination of the contract. Transportation resulting from the termination of the contract may have additional costs that will be borne by the buyer.
Shipping costs are paid by the buyer and are explicitly highlighted at the time of order confirmation.

10. Passing of risk
The risks relating to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them has been received, including shipping costs, or at the time of delivery, should this occur later.

11. Warranty and commercial compliance
The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
If the buyer has entered into the contract as a consumer or any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this guarantee is valid provided that the defect occurs within 24 months from the date of delivery of products; that the buyer submits a formal complaint relating to the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is completed correctly.
In case of non-compliance, the buyer who entered into the contract as a consumer will have the right to obtain the restoration of conformity of the products at no cost, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract. in relation to the disputed goods and the consequent return of the price.
All return costs for defective products will be borne by the seller.

12. Withdrawal
In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the term of 14 days starts from the date of receipt of the last product.
The buyer who intends to exercise the right of withdrawal must communicate it to Mercury Produzione Srl through an explicit declaration, which can be sent by registered mail with return receipt.
The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 not mandatory.

The goods must be sent back to:
Mercury Produzione Srl
Via Flaminia Nord km 191.200
Gualdo Tadino 06023 (PG)

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Mercury Produzione Srl will refund the amount of the products subject to withdrawal within a maximum period of 90 days, including any shipping costs.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, Mercury Produzione Srl may suspend the refund until receipt of the goods or until the buyer has demonstrated that he has sent the goods back.
Mercury Produzione Srl will reimburse using the same payment method chosen by the buyer during the purchase phase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary for making the refund.

13. Data processing
By using the site, the user authorizes the processing of his personal data. The data controller is Spigarelli Gabriele. The person in charge of the treatment is Spigarelli Gabriele.
The data is processed exclusively in electronic form, through IT tools and media designed to ensure the security and confidentiality of the data.
The information stored is protected from unauthorized access.
We proceed to the processing of the data provided by users in relation to purchase orders, payments (which may contain name, address, contact details), IP address, all other data communicated.
The purpose of the use of these data is the execution of the purchase order and payments, the communication of the same data to third party providers of payment and shipping services as well as contacts of an informative nature about the site's activities and services, commercial offers of the affiliated companies and commercial partners.
The provision of data and consent to the processing for the purposes referred to for the purpose of the contract or the fulfillment of the order and the related payment is necessary for the conclusion itself and for the execution of the contract therefore the refusal to provide such data or to provide the consent to the relative treatment results in the impossibility for the user to purchase the products and services offered.
The provision of data and consent to the processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to give consent to the related processing may result in the impossibility for the user to receive these additional services.
The user always has the right to ensure that his data is updated, corrected or integrated, the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose conservation is not necessary in relation to the purposes for which the data were collected or subsequently processed, the attestation that the operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment it proves impossible or involves the use of means manifestly disproportionate to the protected right.
The user has the right to object, in whole or in part, to the processing of personal data concerning him for legitimate reasons, even if pertinent to the purpose of the collection and processing of personal data concerning him for the purpose of sending advertising or sales material direct or for carrying out market research or commercial communication.
The user can also withdraw the consent to the processing of their data previously given to Mercury Produzione Srl at any time.
Requests should be sent to:

Mercury Produzione Srl
Via Flaminia Nord, 191,200
06023 Gualdo Tadino (PG)

At the first visit, the user authorizes the use of the so-called cookies identification codes, ie small files sent from his internet server and recordable on the hard disk of the user's computer.
The hard drive collects information about the user's language preference and stores the pages of the site visited. Cookies are used in order to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the type of browser of the user.

14. Safeguard clause
In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

15. Contacts
Any request for information can be sent by email to the following address or by mail to the following address:

Mercury Produzione Srl
Via Flaminia Nord, 191,200
06023- Gualdo Tadino (PG)

16. Applicable law and jurisdiction
These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the buyer holds the status of Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.


It is possible to request, for high quantities of the same product, a remodulation of the final price through the Contact page on the site.

Furthermore, if a product is not present in the catalog, it is possible to request its possible realization through the Contact page on the site.

These conditions were drawn up on 08/06/2017, updated on 18/05/2020

This page has been automatically translated. if errors or inconsistencies are present, please refer to the original version in Italian.


Privacy Policy
Last Updated On 06-Dec-2021
Effective Date 06-Dec-2021
¬†This Privacy Policy describes the policies of Mercury Produzione S.r.l., Via Flaminia Nord km 191.200, Perugia 06023, Italy, email:, phone: 0759140956 on the collection, use and disclosure of your information that we collect when you use our website ( ). (the ‚ÄúService‚ÄĚ). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
 We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
 How We Use Your Information:
 We will use the information that we collect about you for the following purposes:
 Marketing/ Promotional
 If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
 Your Rights:
 Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at We will respond to your request in accordance with applicable law.
 Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
 Cookies Etc.
 To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
 The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
 Third Party Links & Use Of Your Information:
 Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
 Grievance / Data Protection Officer:
 If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Mercury Produzione S.r.l., Via Flaminia Nord km 191.200, email: We will address your concerns in accordance with applicable law.
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Cookie Policy

Effective Date: 06-Dec-2021
Last Updated: 06-Dec-2021


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